Purchase Restore Troubleshooting

Your purchases should work for all your iOS, iPadOS, macOS, and watchOS devices that use the same Apple ID, and they should also work with Family Sharing. If they don’t, it’s a problem. (You can also contact us at contact@tidespro.com at any time if you need help.)

Apple has a short article with some options on what to do if there’s a problem restoring (check out the “If you try to restore and nothing happens or you get an error” section; read more below about some additional steps):
Apple: If you can’t find or use your in-app purchases

Below are some steps you can take to try to resolve issues with restoring purchases, and a couple of these are duplicated from the Apple article linked above. (Important: If you’re trying to restore a Lifetime Unlock, you must be running TidesPro version 2.0 or above):

  1. Make sure that you’re signed in with the same Apple ID that you used to make the purchase. (Or make sure you’re signed into another Apple ID that’s in the same Family Group as the Apple ID you used to make the purchase.)
  2. Make sure that in-app purchases are allowed on your device.
  3. Restart your device and try again (believe it or not, this sometimes works).
  4. Re-download the App from the App Store Purchased List (Apple’s article, summarized below)
    1. Delete the TidesPro app from your iPhone or iPad.
    2. Open the App Store app.
    3. Tap the sign-in button Sign-In Button at the top of the screen.
    4. Tap Purchased.
    5. If you use Family Sharing, tap My Purchases or choose a family member’s name to see content that they have purchased.
    6. Tap “Not on this [device]” (If you have deleted the TidesPro app in the step above)
    7. Find TidesPro by either scrolling to it, or searching for “TidesPro”, then tap the Download button Download Button
  5. If your purchases aren’t automatically updated when you launch TidesPro, go to the TidesPro Premium screen (Settings -> Try Free), then scroll to the bottom to the “Already Purchased” section, and try to Restore again.
  6. Please contact us at contact@tidespro.com and we’ll try to help.